Our guarantee

1. The guarantee

Brookland Kitchens & Interiors guarantees the storage it designs, makes and fits against faults in materials and workmanship, for the periods set out below, starting from the date of fitting.

2. Guarantee periods

• Cabinetry and workmanship, including the carcass, joints, construction and installation: 10 years
• Doors and drawer fronts: 6 years
• Hinges and standard drawer runners: 25 years
• Push to open catches: 1 year
• Full extension drawer runners: as stated in your quote

3. Who is covered

The guarantee applies to the customer who paid for the work, at the property where it was fitted. It is not transferable and ends if the property changes ownership.

This guarantee is provided by Brookland Kitchens & Interiors and is not insurance backed. It ends if the business ceases to trade.

4. What we will do

Where a fault is covered, we will repair or replace the affected part, at our discretion, free of charge for parts and labour.

5. Adjustment

Doors, drawer fronts and push to open catches are adjusted at fitting. Over time, hinges settle and doors may drop or move out of alignment. This is normal and is not a fault, so routine adjustment is not covered by this guarantee.

6. Exclusions

This guarantee does not cover:

• fair wear and tear, including marks, scuffs and scratches from everyday use
• movement of the building, including settlement or shrinkage of walls, floors or the staircase
• damage caused by water, damp, humidity, steam or heat, including from radiators and other heat sources
• fading or discolouration caused by sunlight
• misuse, neglect, accidental damage or overloading
• damage caused by abrasive, bleach-based or solvent cleaning products
• any alteration, repair, removal or refitting carried out by anyone other than us
• painting and decorating, including the finish of ready to paint items and any damage caused during painting
• items not supplied by us, and work carried out by others, including electrical work and flooring

7. Making a claim

Email [email protected] with your name, the address where the work was fitted, a description of the fault and photographs. We will respond to arrange an inspection where needed.

8. Your statutory rights

This guarantee is in addition to, and does not affect, your statutory rights, including those under the Consumer Rights Act 2015.

9. Guarantor

This guarantee is given by James Taylor, trading as Brookland Kitchens & Interiors. A written copy, including the guarantor’s full details, is provided with your invoice.